Shipping Information
Order Dispatching
All orders placed on week days are dispatched same day or no later than 24hrs after payment has been received. The only exception to this is out of stock items, which we will provide an ETA as soon as one is available.
Domestic Delivery
Our primary freight carrier for purchases inside Australia is E-GO (Hunter Express) which is a door to door service with full internet tracking. In situations where nobody is available to sign for the parcel a redelivery will be scheduled at a later date*
Delivery within Australia normally takes approximately 2 to 7 working days depending on the location and if your order has any HAZMAT items. HAZMAT item must be shipped via road transport only.
*additional costs may be incurred which we may opt to charge you.
International Delivery
Wig Care Australia uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to a P O Box. All deliveries via Courier require a signature on delivery. If you require your parcel to be sent to a PO BOX please contact us via email info@wigcareaustralia.com.au. However delivery of your purchase via International Postal Service can take over 15 working days.
At this point in time we are unable to ship HAZMAT products internationally.
An invoice for your purchase will be emailed or may accompany your goods, and conforming to Australian Taxation Laws your invoice will be dispatched in Australian Dollars as your transaction was completed in Australia Dollars.
Wig Care Australia has no control over parcels being opened for customs inspections or any customs duties/taxes charged to you as the receiver.
Delivery via courier service normally takes 4 -7 working days with full traceability.
Shipping Costs
| Destination | Cost of 1st Item | Additional items |
| Australia | $18 | $5.50 per Doz. Plus $5.50 for HAZMAT Doz.1 |
| New Zealand | $35 | $10.00 per Doz. (HAZMAT & NON HAZMAT) 2 |
1 Some HAZMAT items can be ordered individually rather than in Dozen packs. Individual Hazmat items are an addition $1 per item
2 Some items can be ordered individually rather than in Dozen packs. Individual Hazmat items are an addition $2.50 per item
3 Please Contact Us if you have a large order (> half pallet) and we will provide a quote as needed.